Privacy Policy

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Cooling Wizards
Heating and Air Conditioning

Your Comfort, Our Magic!

Effective Date: December Fourth, 2024
Last Updated: January Eighteenth, 2026

Thank you for choosing Cooling Wizards Heating & Air Conditioning. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding your information.

By using our website, services, or signing up for communications (including SMS), you agree to the terms below.

1. Personal Information We Collect

We collect information you provide directly to us, including:

Contact Information

Name
Email address
Phone number
Home or service address

Communication Preferences

Consent to receive SMS, text messages, or email notifications
Preferences for how we contact you

Service Information

Details regarding HVAC systems, service requests, and appointments
Billing and payment information

Website Usage Data

IP address, browser type, pages visited, referring/exit pages, and other analytics data

How We Collect Information

When you submit a web form
When you call, text, or email us
When you schedule service online
When you interact with our website or marketing

2. How We Use Your Personal Information

We use your information to:

Provide, operate, and improve our services
Respond to your requests
Schedule and manage service calls
Communicate with you by phone, email, or text
Send service reminders, promotions, and updates
Comply with legal obligations
Analyze and improve the performance of our website

SMS/Text Messaging
By providing your phone number and opting in, you consent to receive SMS messages from Cooling Wizards Heating & Air Conditioning for service updates, appointment reminders, and promotional offers.

Message and data rates may apply. You can opt out at any time by replying “STOP” to our texts.

SMS consent is not shared with third parties.

3. How Personal Information Is Shared

We do not sell your personal information.

We may share your information with:

Service providers who help us operate our business (e.g., payment processors, hosting providers)
Contractors providing services on our behalf
Legal authorities if required by law
Business affiliates only when you’ve consented or where permitted by law

Except as described above, your personal information will not be shared, rented, or sold to any third parties for marketing purposes.

4. Your Choices and Access

You have choices about how we use your information:

Marketing Communications: You may opt out of marketing emails or SMS messaging at any time.
Access/Correction: You can request access to or correction of your personal information.
Cookies and Tracking: You can manage cookie preferences through your browser settings.

5. Security of Your Information

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children under 18.

7. Updates to This Policy

We may update this policy at any time. The updated version will be posted at https://coolingwizardsheatingandair.com/privacy-policy with the revised effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Cooling Wizards Heating & Air Conditioning
Website: https://coolingwizardsheatingandair.com/contact
Email: Info@CoolingWizardsHeatingandAir.com
Phone: 214-466-7545

Fax: 214-556-0410

Cooling Wizards Heating and Air Conditioning